Question 1

How do I rent a powerbank?

Accepted Answer

Pay by card directly at the station without a QR code, or scan the QR code with your phone and follow the instructions. Take the powerbank released by the station.

Question 2

Do I need to download an app?

Accepted Answer

[TO BE CONFIRMED] The final service and any app requirement are yet to be confirmed. You can also pay by card at the station without a QR code.

Question 3

How do I pay?

Accepted Answer

Pay by card directly at the station, without using your phone or scanning a QR code. You can also choose to scan the QR code and follow the payment instructions. Accepted cards and the detailed payment process: [TO BE CONFIRMED].

Question 4

How much is the deposit?

Accepted Answer

The deposit is DKK 300. The payment and release procedure is to be confirmed.

Question 5

When is the deposit released?

Accepted Answer

[TO BE CONFIRMED] Release timing and any bank processing time have not been finalised.

Question 6

How much does it cost?

Accepted Answer

DKK 29 for the first hour and DKK 15 for each additional hour. The deposit is DKK 300. The maximum rental charge is DKK 300.

Question 7

How long can I keep the powerbank?

Accepted Answer

[TO BE CONFIRMED] Maximum rental duration and terms for longer rentals will be published before launch.

Question 8

What happens if I return it late?

Accepted Answer

[TO BE CONFIRMED] Late-return charges and any related refund have not been finalised.

Question 9

What if I don’t return it?

Accepted Answer

[TO BE CONFIRMED] Terms and any charge for an unreturned powerbank will be confirmed before launch.

Question 10

Can I return it to a different station?

Accepted Answer

Yes, you can return it to another POWERBANK.FO station with a free slot. Check the opening hours and follow the instructions at the station.

Question 11

Where can I find the nearest station?

Accepted Answer

Open ‘Find a station’ for the map and list. All stations in this preview are marked ‘Coming soon’.

Question 12

Which phones are compatible?

Accepted Answer

The powerbank has USB-C, Lightning and Micro-USB cables for phones with these charging ports. Choose the cable that fits your phone.

Question 13

Are charging cables included?

Accepted Answer

Yes, the powerbank has three built-in cables: USB-C, Lightning and Micro-USB. You don’t need to carry your own.

Question 14

What if the powerbank doesn’t work?

Accepted Answer

Check that the cable is properly connected. Note the station, time and rental reference and contact us. Replacement and any refund process: [TO BE CONFIRMED].

Question 15

What if the station is full?

Accepted Answer

Look for another POWERBANK.FO station and contact us if you can’t return it. Don’t leave the powerbank beside the station. Charges in this situation: [TO BE CONFIRMED].

Question 16

How can my business host a station?

Accepted Answer

Select ‘Host a station’ and complete the short form. POWERBANK.FO handles installation, operation and servicing by arrangement.

Question 17

Can POWERBANK.FO come to our event?

Accepted Answer

Yes. Send an enquiry from the events page, including the venue, date and expected number of guests.

Question 18

How do I get a refund?

Accepted Answer

[TO BE CONFIRMED] Refund terms and processing times have not been finalised. Use the contact form to send your rental reference and a short explanation. Do not send full card details.

Question 19

Who can I contact?

Accepted Answer

info@powerbank.fo · +298 555005. Your enquiry will be sent to info@powerbank.fo.

Frequently asked questions